Privacy Policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and services

Data Collection

Our Company collects the following data:

Personal identification information:

  • First name

  • Email address

  • Phone number


Application interactions

  • Your answers to company surveys

  • Various events such as page visits

  • Where you have made a payment, we do not store your payment information on our servers. Please consult the data privacy policy of our payment processor, Stripe, for further information

How we collect your data

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register an account

  • Send a message to our chatbot

  • Visit a page

How we use your data

Our Company uses your data for the following purposes:

  • Provide you with insights into what you and your team think about your company

  • Improve the relevance of notifications sent to you

  • Identify adjustments to make to our products

  • Empower your Designed Company consultant to deliver you with insights

  • We do not sell your individual data. We sometimes produce research reports based on aggregated, anonymised user data

  • If you subscribe to the paying version of the application, our company may send your data to, and also use the resulting information from, credit reference agencies and fraud detection services to prevent fraudulent purchases

  • Our Company may, on occasion, decide to send you relevant information inside and outside the application about products and services of ours that we think you might like. You have the right at any time to stop our Company from contacting you for marketing purposes

Data Use

Data Storage

How we store your data

  • Our Company securely stores part of your data with MongoDB Inc in Paris, France. We also store some of your data with Google Inc, in St Ghislain, Belgium.

  • During conversations and interactions, your data is processed on our application servers, hosted by Heroku, a Salesforce Inc company with data transiting through the European Union. Emails are sent via Mailjet SAS, a company headquartered in Paris, France and owned by Mailgun Inc

  • Our Company will keep your personal data for as long as you use the application.

  • Once you decide to terminate your account, any personal data, including backups, will be immediately and irrevocably destroyed

Your data protection rights under GDPR

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:


The right to access – You have the right to request Our Company for copies of your personal data. To cover our reasonable costs, a fee of 10€ will be charged, payable in advance. Once your payment has been successfully processed, we will endeavour to provide your data within 5 business days


The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.


The right to erasure – You have the right to request that Our Company completely erase your personal data. Exercise of this right will also effect any backups and any such data will be permanently irrecoverable.


The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data. Depending on the nature of your request, we may instead offer you to delete and/or export your personal data if exercising your right to restrict processing would introduce an undue burden on our staff.


The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. Depending on the nature of your request, we may instead offer you to delete and/or export your personal data if exercising your right to restrict processing would introduce an undue burden on our staff.


The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request under any of the above terms, we have 5 business days to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Data Protection Rights



Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology


For further information, visit

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies may be used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company’s digital media may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on August 10th 2020.


How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: or call +33 7 69 86 15 71


How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the European Data Protection Supervisor


Postal address: Rue Wiertz 60, B-1047 Brussels

Office address: Rue Montoyer 30, B-1000 Brussels

Telephone: +32 2 283 19 00



Regulatory Information

Legal Mentions


Name: Anya Technologies SAS

Registration Number: 884 781 733 (France)

Representative & Data Protection Officer: Mohamad El Boudi

Address: 93 Cours Berriat, Grenoble, 38100, France

Website Host

Name: Luxembourg S.a.r.l,

Address: 5, rue Guillaume Kroll, L-1882 Luxembourg


Server Host

Name: France SAS

Address: 3 Avenue Octave Gérard, 75007, Paris

Contact: +33 (0)1 76 70 55 90

Database Host

Nom: Google Commerce Limited

Addresse: Gordon House, Barrow Street, Dublin 4, Ireland


Name: MongoDB Cloud

Addresse: 3 Shelbourne Building, 3rd Floor, Crampton Avenue, Ballsbridge, Dublin 4, Ireland

Contact: +353 (0)1 901 4654

Name: Amazon Web Services EMEA SARL

Address: 38 avenue John F. Kennedy, L-1855 Luxembourg